Report an Issue

Learn how to get help when Superwhisper isn’t working as expected

Overview

This guide outlines the essential information needed to report issues effectively, ensuring quick and accurate solutions for any challenges you encounter with Superwhisper.

For quick support, reach out at [e-mail]. You can also share your issue in Superwhisper’s Discord server, under the appropriate channel. While our Discord community often provide helpful advice, email support typically offers the fastest path to resolving your issue.

Enable Error Reporting

1

Access Configuration

Navigate to the configuration page in Superwhisper settings

2

Enable Error Logging

Locate and enable the error log toggle switch

Reporting Through History

The most effective way to report issues related to recordings, is directly through Superwhisper’s history.

1

Access History

Click the menu icon in Superwhisper and select “History”

2

Submit Your Recording

Find the problematic recording in the left sidebar and right-click to select “Report Issue”

Manual Reporting via Email

As an alternative method you can submit issues manually via email. Here’s what to include:

Required Screenshots

Main Superwhisper Configuration

Active Mode Settings

Custom Mode Prompt Configuration

If you’re using a Custom Mode, include a screenshot of your prompt configuration

Collecting Test Recording Data

1

Create Test Recording

Make a brief recording demonstrating the issue

2

Access History

From within the history panel, select the test recording and reveal its folder in Finder

3

Compress and Send

Compress the selected folder and attach it to your email along with the screenshots

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Whichever method you choose, remember to provide a clear description of the issue and include any steps necessary to reproduce the problem.